Great Quality Customer Support With Disqus

Disqus I’ve received the greatest customer support from the team of the Disqus social commenting system! Originally it started out with my emailing them about deleting one of the blog communities that I accidentally registered. Within a few hours I received a response from Jason Yan that it had been deleted, but that he’d noticed something that Steven Hodson had also pointed out to me:

I’ve also noticed that the comment count does not reflect Disqus comments on your blog, which is likely due to your templating handling the logic for the comment count instead of using the comments_popup_link() template tag, which our plugin depends on.

Can we say "WOW"!? How about "above and beyond"? "Going the extra mile"? I was going to email him back about this problem later today, but he beat me to the punch and I’m surprised beyond words.

This issue had absolutely nothing to do with why I originally emailed support nor did my problem involve him needing to really check my website. Despite this, he did a check up on my site anyway! Everything was resolved quickly and easily. I’d say this is the best customer service I’ve ever received and it’s giving me butterflies.



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View Comments to “Great Quality Customer Support With Disqus”

  1. People are so quick to point out awful customer service, it's a refreshing change to read about positive experiences. That's one more nudge in the “I should use Disqus on my blog” direction.

  2. I have to say, I had the exact same experience with them – excellent customer service! I had your same problem with the blog comments count not showing. I had sent them my WP main index template as a text file for reference and they corrected it so all I had to do is copy and paste the new version into WordPress. It was a piece of cake. I couldn't be happier with Disqus!

  3. Okay, I love Disqus and was about to post a comment to that effect here, but I'm having the same problem I consistently have with them. I'm logged into Disqus but not subscribed to your blog through them, and it's wanting me to create a new account. Sigh.

    With that said, I do appreciate their responsiveness to this issue (it's been ongoing for a bit) and wouldn't trade being able to reply or delete via email for anything.

  4. Are you referring to the little section where it asks you to verify your post?

  5. I remember you Twittering me about it. I had to follow the same instructions. It was all so simple and quick. I felt like I had a maid!

  6. What are you waiting for?! =)

  7. I'm hearing good things about Disqus, and need to investigate it.

  8. Well Disqus is a good thingi trust me on that

  9. Les gens sont si prompts à souligner terrible service à la clientèle, c'est un changement rafraîchissant de lire sur les expériences positives. C'est l'une des plus poussée dans le “Je devrais utiliser Disqus sur mon blog” direction.

  10. now, I join disqus too.

  11. hehe. I just did the integration to my blog.

  12. i still can't remember how disqus works. can someone help me explaining

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    Good luck also are happy! Give birth easily and independently! Let not doctors give birth for you, and you! Also adjust itself on chest feeding of the kid! Read the necessary information! Be, lovely pregnant mums and expecting posterities of the daddy, are healthy and wise!

  14. I just read some good reports on Disgus on Site Point forum and was checking it out. It looks like it will become part of my design tools. There seems to be tons of people using it so that tells me that most must think it is a good tool.

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  18. Excellent blog, thanks for the share. I'll be a regular viewer

  19. graceglmcooke Jun 26 2009 at 4:12 pm

    I use Twitter now, because of the ease. I don't link any of my personal websites and I don't use it to drive traffic (that's what SEO is for). Here's the problem with Twitter… Twitter isn't making any money, and I doubt many hrsaccount people are by using Twitter. The other social networks irritated me once i found out i had 1000 friends who I have never met, or will ever meet (Really Tila Tequila considers me a friend?)

  20. What a useful post here. Very informative for me..TQ friends…

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  21. What a useful post here. Very informative for me..TQ friends…

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  22. plus one
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    the post Excellent but your design no correctly displayed on my mozile and badly read . But I suppose that I have temporary problems with the Internet. please Write more. but I will try to build system and i will be happy to read more.

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  25. I agree with it, disqus really helps boost SEO in various websites.

  26. nice post, thanks for sharing :)

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  31. at one point of the time I had a problem and need help and their customer support was excellent

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  33. alllenooctave Oct 24 2009 at 9:46 am

    Good post, thanks you
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  34. evelyntiffany Oct 29 2009 at 7:34 am

    I had no idea that Disqus is so dedicated! I've heard good things about the commenting system and I admit I prefer it to the old system that required separate accounts for each site. I really hope they're not going the extra mile now just because they just started. Many services offer great support at the beginning but then they get overloaded and fail to offer any type of support.
    ___________
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  35. hi friends,
    You trust me DISQUS is great comment system. They providing service is too good.
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  36. This is really useful, very simple saves the time of singing up when alot of websites use it

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