SheGeeks

Consumer Web 2.0 App Reviews and Social Web Conversations

Great Quality Customer Support With Disqus

Posted by Corvida On April - 2 - 2008

Disqus I’ve received the greatest customer support from the team of the Disqus social commenting system! Originally it started out with my emailing them about deleting one of the blog communities that I accidentally registered. Within a few hours I received a response from Jason Yan that it had been deleted, but that he’d noticed something that Steven Hodson had also pointed out to me:

I’ve also noticed that the comment count does not reflect Disqus comments on your blog, which is likely due to your templating handling the logic for the comment count instead of using the comments_popup_link() template tag, which our plugin depends on.

Can we say "WOW"!? How about "above and beyond"? "Going the extra mile"? I was going to email him back about this problem later today, but he beat me to the punch and I’m surprised beyond words.

This issue had absolutely nothing to do with why I originally emailed support nor did my problem involve him needing to really check my website. Despite this, he did a check up on my site anyway! Everything was resolved quickly and easily. I’d say this is the best customer service I’ve ever received and it’s giving me butterflies.

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  • graceglmcooke
    I use Twitter now, because of the ease. I don't link any of my personal websites and I don't use it to drive traffic (that's what SEO is for). Here's the problem with Twitter... Twitter isn't making any money, and I doubt many hrsaccount people are by using Twitter. The other social networks irritated me once i found out i had 1000 friends who I have never met, or will ever meet (Really Tila Tequila considers me a friend?)
  • Excellent blog, thanks for the share. I'll be a regular viewer
  • i still can't remember how disqus works. can someone help me explaining
  • nice post
  • now, I join disqus too.
  • Les gens sont si prompts à souligner terrible service à la clientèle, c'est un changement rafraîchissant de lire sur les expériences positives. C'est l'une des plus poussée dans le "Je devrais utiliser Disqus sur mon blog" direction.
  • Well Disqus is a good thingi trust me on that
  • I'm hearing good things about Disqus, and need to investigate it.
  • Okay, I love Disqus and was about to post a comment to that effect here, but I'm having the same problem I consistently have with them. I'm logged into Disqus but not subscribed to your blog through them, and it's wanting me to create a new account. Sigh.

    With that said, I do appreciate their responsiveness to this issue (it's been ongoing for a bit) and wouldn't trade being able to reply or delete via email for anything.
  • Are you referring to the little section where it asks you to verify your post?
  • I have to say, I had the exact same experience with them - excellent customer service! I had your same problem with the blog comments count not showing. I had sent them my WP main index template as a text file for reference and they corrected it so all I had to do is copy and paste the new version into Wordpress. It was a piece of cake. I couldn't be happier with Disqus!
  • I remember you Twittering me about it. I had to follow the same instructions. It was all so simple and quick. I felt like I had a maid!
  • People are so quick to point out awful customer service, it's a refreshing change to read about positive experiences. That's one more nudge in the "I should use Disqus on my blog" direction.
  • lol. true!
  • What are you waiting for?! =)
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