Great Quality Customer Support With Disqus

Apr 02 2008 View Comments

Disqus I’ve received the greatest customer support from the team of the Disqus social commenting system! Originally it started out with my emailing them about deleting one of the blog communities that I accidentally registered. Within a few hours I received a response from Jason Yan that it had been deleted, but that he’d noticed something that Steven Hodson had also pointed out to me:

I’ve also noticed that the comment count does not reflect Disqus comments on your blog, which is likely due to your templating handling the logic for the comment count instead of using the comments_popup_link() template tag, which our plugin depends on.

Can we say "WOW"!? How about "above and beyond"? "Going the extra mile"? I was going to email him back about this problem later today, but he beat me to the punch and I’m surprised beyond words.

This issue had absolutely nothing to do with why I originally emailed support nor did my problem involve him needing to really check my website. Despite this, he did a check up on my site anyway! Everything was resolved quickly and easily. I’d say this is the best customer service I’ve ever received and it’s giving me butterflies.


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View Comments to “Great Quality Customer Support With Disqus”

  1. Ross Mar 31 2008 at 6:34 pm

    People are so quick to point out awful customer service, it's a refreshing change to read about positive experiences. That's one more nudge in the “I should use Disqus on my blog” direction.

  2. sarahintampa Mar 31 2008 at 7:16 pm

    I have to say, I had the exact same experience with them – excellent customer service! I had your same problem with the blog comments count not showing. I had sent them my WP main index template as a text file for reference and they corrected it so all I had to do is copy and paste the new version into WordPress. It was a piece of cake. I couldn't be happier with Disqus!

  3. Karoli Mar 31 2008 at 7:41 pm

    Okay, I love Disqus and was about to post a comment to that effect here, but I'm having the same problem I consistently have with them. I'm logged into Disqus but not subscribed to your blog through them, and it's wanting me to create a new account. Sigh.

    With that said, I do appreciate their responsiveness to this issue (it's been ongoing for a bit) and wouldn't trade being able to reply or delete via email for anything.

  4. Corvida Apr 01 2008 at 4:11 am

    Are you referring to the little section where it asks you to verify your post?

  5. Corvida Apr 01 2008 at 4:12 am

    I remember you Twittering me about it. I had to follow the same instructions. It was all so simple and quick. I felt like I had a maid!

  6. Corvida Apr 01 2008 at 4:13 am

    What are you waiting for?! =)

  7. Ontario Emperor Apr 02 2008 at 9:58 am

    I'm hearing good things about Disqus, and need to investigate it.

  8. Alex Nov 03 2008 at 7:55 am

    Well Disqus is a good thingi trust me on that

  9. BusbySeo Dec 15 2008 at 6:59 am

    Les gens sont si prompts à souligner terrible service à la clientèle, c'est un changement rafraîchissant de lire sur les expériences positives. C'est l'une des plus poussée dans le “Je devrais utiliser Disqus sur mon blog” direction.

  10. Busby SEO Dec 21 2008 at 11:37 am

    now, I join disqus too.

  11. Busby SEO Test Entry Dec 24 2008 at 3:47 am

    hehe. I just did the integration to my blog.

  12. Busby SEO Test Entry Dec 24 2008 at 3:48 am

    nice post

  13. masjemmy Jan 03 2009 at 5:03 pm

    i still can't remember how disqus works. can someone help me explaining

  14. Busby SEO Test Entry Jan 10 2009 at 9:19 pm

    lol. true!

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  16. Cameraman Dan Mar 10 2009 at 11:15 am

    I just read some good reports on Disgus on Site Point forum and was checking it out. It looks like it will become part of my design tools. There seems to be tons of people using it so that tells me that most must think it is a good tool.

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    Excellent blog, thanks for the share. I'll be a regular viewer

  21. graceglmcooke Jun 26 2009 at 4:12 pm

    I use Twitter now, because of the ease. I don't link any of my personal websites and I don't use it to drive traffic (that's what SEO is for). Here's the problem with Twitter… Twitter isn't making any money, and I doubt many hrsaccount people are by using Twitter. The other social networks irritated me once i found out i had 1000 friends who I have never met, or will ever meet (Really Tila Tequila considers me a friend?)

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  39. evelyntiffany Oct 29 2009 at 7:34 am

    I had no idea that Disqus is so dedicated! I've heard good things about the commenting system and I admit I prefer it to the old system that required separate accounts for each site. I really hope they're not going the extra mile now just because they just started. Many services offer great support at the beginning but then they get overloaded and fail to offer any type of support.
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  40. Isagenix Feb 12 2010 at 7:24 am

    hi friends,
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